Privacy Policy
Effective Date: September 2026
Last Updated: September 2026
Papua Roots LLC (“Papua Roots,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
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This Privacy Policy explains how we collect, use, disclose, and protect information when you visit papuaroots.com, create an account, make a purchase, subscribe to our communications, submit a review, contact us, or otherwise interact with Papua Roots.
Papua Roots LLC is based in Los Angeles, California, USA.
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By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
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Name
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Email address
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Telephone number
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Billing address
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Shipping address
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Account and login information
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Order and purchase information
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Product preferences and wishlist information
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Communications you send to us
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Newsletter subscription information
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Reviews, feedback, photographs, or other content you choose to submit
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Information provided through our contact forms
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Other information you voluntarily provide to Papua Roots
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We try to collect only the information reasonably necessary to provide our products and services.
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Payment Information
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When you make a purchase, payment information may be processed by Wix Payments or other payment methods and payment providers made available through our website, such as Apple Pay or Google Pay.
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Papua Roots does not intend to directly store complete payment card numbers when payment information is processed through our payment service providers.
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Payment providers process payment information according to their own privacy policies and security practices.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies.
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This information may include:
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IP address
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Browser type
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Device type
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Operating system
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Pages viewed
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Date and time of visits
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Referring website
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Website interactions
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Shopping and checkout activity
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General location information derived from an IP address
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Cookie and similar identifiers
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We may use this information to operate our website, understand how visitors use it, improve performance, prevent fraud, analyze traffic, and measure our marketing efforts.
3. How We Collect Information
We may collect information when you:
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Purchase a product
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Create or use a customer account
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Add products to your cart or wishlist
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Subscribe to our newsletter
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Contact us
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Submit a contact form
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Submit a review or feedback
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Communicate with customer service
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Participate in a promotion or survey
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Browse or interact with our website
Certain information may also be collected automatically through cookies, analytics tools, advertising technologies, and the Wix platform.
4. How We Use Your Information
Papua Roots may use personal information to:
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Process and fulfill orders
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Process payments
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Deliver products
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Provide order and shipping updates
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Create and manage customer accounts
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Provide customer support
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Respond to questions and requests
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Process returns, refunds, or exchanges when applicable
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Prevent fraudulent or unauthorized transactions
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Maintain the security of our website
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Improve our website, products, and customer experience
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Understand website traffic and customer interactions
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Maintain wishlists and account features
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Collect and display reviews when appropriate
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Send newsletters and promotional emails when you have subscribed or when otherwise permitted by law
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Measure the effectiveness of advertising and marketing
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Maintain business and transaction records
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Comply with applicable tax, accounting, regulatory, and legal obligations
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Protect the rights, safety, and property of Papua Roots, our customers, and others
5. Wix and Website Hosting
Our website is built and operated using the Wix platform, including Wix Studio and Wix Stores.
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Wix provides the online infrastructure that allows us to operate our website, maintain customer accounts, receive orders, and sell products.
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Information submitted through our website may therefore be processed or stored through Wix and its systems and service providers.
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Wix maintains its own privacy and security practices that apply to information it processes through its platform.
6. Payment Processing
Payments made through papuaroots.com may be processed using Wix Payments and supported payment methods such as credit or debit cards, Apple Pay, Google Pay, or other payment methods that we may make available.
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Payment transactions may therefore require information to be shared with the applicable payment processor, financial institution, card network, or digital-wallet provider.
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These companies process information according to their own privacy policies and legal obligations.
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We may change or add payment methods as our business develops. The payment methods currently available to you will be shown during checkout.
7. Shipping and Order Fulfillment
We use third-party service providers to process and deliver orders.
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For example, we may use Shippo to purchase and manage shipping labels and may use carriers such as USPS, UPS, FedEx, DHL, or other delivery providers.
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To fulfill your order, we may provide these companies with information reasonably necessary for shipping, such as:
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Your name
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Shipping address
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Email address
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Telephone number
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Order or shipment information
We provide this information for purposes such as creating shipping labels, delivering packages, providing tracking information, resolving delivery problems, and completing your order.
8. Cookies and Similar Technologies
Papua Roots and our service providers may use cookies and similar technologies on papuaroots.com.
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Cookies may be used to:
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Keep the website functioning properly
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Maintain customer sessions
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Remember preferences
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Support customer accounts
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Maintain shopping-cart functionality
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Improve website security
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Analyze website traffic and performance
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Understand how visitors interact with our website
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Measure advertising effectiveness
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Support marketing and advertising activities
Some cookies are necessary for the operation of our website. Other cookies, such as analytics or advertising cookies, may be optional depending on applicable law and your privacy choices.
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Where required, we may provide a cookie consent tool that allows visitors to manage certain non-essential cookies.
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Disabling certain cookies may affect some website features.
9. Analytics and Advertising
We may use third-party analytics and advertising services, including services such as Google Analytics, Google advertising services, Meta/Facebook advertising tools, or similar platforms.
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These services may use cookies, pixels, device identifiers, or similar technologies to collect information about how visitors interact with our website.
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We may use this information to:
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Measure website traffic
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Understand customer behavior
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Improve our website
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Measure advertising performance
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Understand how customers discover Papua Roots
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Create and improve marketing campaigns
Third-party providers may process information according to their own privacy policies.
10. Email Communications
Customers may choose to subscribe to Papua Roots newsletters, product announcements, promotions, and other marketing communications.
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You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at info@papuaroots.com.
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Even if you unsubscribe from marketing communications, we may continue sending non-marketing communications related to your transactions or account, including:
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Order confirmations
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Payment-related notices
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Shipping and delivery updates
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Account notifications
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Customer-service communications
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Important policy or security notices
11. Text Messages
Papua Roots currently intends to use text messages, when applicable, primarily for transactional purposes such as order, delivery, or shipping notifications.
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We do not currently intend to use SMS messages for promotional marketing unless we obtain any consent required by applicable law.
12. Customer Accounts
Customers may have the option to create an account on papuaroots.com.
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Account information may include your name, email address, saved addresses, order history, wishlist information, and other account preferences.
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You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account has been accessed without authorization.
13. Reviews and User-Submitted Content
Customers may submit reviews, feedback, photographs, recommendations, or other content through our website, email, Google reviews, or other channels.
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Information that you intentionally submit for public display, such as a public product review, may become publicly visible.
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Please avoid including sensitive or unnecessary personal information in public reviews.
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We may use or display reviews and feedback in connection with our products, website, or marketing, subject to applicable law and any permissions that may be required.
14. When We Share Personal Information
Papua Roots may disclose personal information to service providers and other parties when reasonably necessary to operate our business.
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These may include:
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Wix and website service providers
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Payment processors and digital-wallet providers
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Shippo and shipping-management providers
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USPS, UPS, FedEx, DHL, and other shipping carriers
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Analytics providers
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Advertising and marketing providers
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Email communication providers
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Fraud-prevention and security providers
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Professional advisers such as accountants, attorneys, or consultants
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Government authorities when disclosure is legally required
These parties may receive only the information reasonably necessary for their role or as otherwise permitted by law.
15. We Do Not Sell Personal Information
Papua Roots does not sell your personal information for money.
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We do not operate as a data broker and do not sell customer lists or personal information to third parties.
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However, some advertising and analytics technologies may involve disclosures that can be treated as “sharing” or similar activity under certain privacy laws, even when no money is exchanged.
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Where applicable law gives you the right to opt out of such activity, we will provide an appropriate method for exercising that right.
16. California Privacy Rights
California residents may have certain rights regarding their personal information depending on the privacy law that applies to Papua Roots and the circumstances of the request.
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These rights may include the ability to request:
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Information about personal information we collect
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Access to certain personal information
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Correction of inaccurate personal information
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Deletion of certain personal information
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Information regarding categories of third parties to whom information is disclosed
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Opt-out from certain sales or sharing of personal information, where applicable
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Limitation of certain uses of sensitive personal information, where applicable
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Non-discriminatory treatment for exercising applicable privacy rights
Not every right applies in every circumstance, and we may retain information when permitted or required by law.
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To submit a privacy request, contact:
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Papua Roots LLC
Los Angeles, California, USA
Email: info@papuaroots.com
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We may need to verify your identity before completing certain requests.
17. Do Not Track and Global Privacy Controls
Some browsers provide “Do Not Track” signals or similar privacy mechanisms.
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Because there is not a universally applied standard for traditional browser Do Not Track signals, our website and third-party services may not respond uniformly to those signals.
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Certain privacy laws may separately require businesses to recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, when applicable. Where Papua Roots is legally required to recognize such a signal, we will process it as required by applicable law.
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Third-party analytics and advertising providers may independently collect information about your activities over time and across websites or online services.
18. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
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Processing and documenting transactions
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Providing customer service
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Maintaining customer accounts
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Fulfilling orders
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Preventing fraud
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Resolving disputes
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Maintaining business records
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Meeting tax, accounting, regulatory, and legal obligations
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Protecting our legal rights
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Retention periods may vary depending on the type of information and applicable legal requirements.
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When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it as appropriate.
19. Data Security
Papua Roots takes reasonable administrative, technical, and organizational measures designed to protect personal information.
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Our website also relies on the security systems of Wix, payment providers, shipping providers, and other service providers.
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However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.
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You should use a strong password for your account and avoid sharing your account credentials with others.
20. Children's Privacy
Papua Roots is a general-audience retail website and is not directed to children under 13 years of age.
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We do not knowingly collect personal information from children under 13 through our website.
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If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
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If you believe a child has provided personal information to us, please contact info@papuaroots.com.
21. United States and International Customers
Papua Roots is based in the United States and primarily serves customers in the United States.
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We may accept certain orders from customers outside the United States when international shipping is available. International customers may be responsible for applicable shipping charges and, where applicable, customs duties, taxes, import fees, or similar charges.
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If you access our website from outside the United States, your information may be transferred to or processed in the United States or other locations where our service providers operate.
22. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including social media platforms, review platforms, payment providers, and other external services.
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Papua Roots is not responsible for the privacy practices of websites or services that we do not control.
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We encourage you to review the privacy policies of those third parties before providing personal information to them.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers, or legal requirements.
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When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
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Material changes may also be communicated through our website or other appropriate means when required.
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We encourage visitors to periodically review this Privacy Policy.
24. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to submit a privacy request, please contact:
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Papua Roots LLC
Los Angeles, California, USA
Email: info@papuaroots.com
Website: papuaroots.com